Privacy Policy
Pon Pon LLC (dba Pon Pon Snacks) | Last Updated: April 1, 2026
This Privacy Policy explains how Pon Pon LLC, doing business as Pon Pon Snacks (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at ponponsnacks.com (the "Site") or purchase our products. By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide to Us
When you place an order, create an account, or contact us, we collect the following information:
- Name, email address, shipping address, billing address, and phone number
- Order details, including products purchased and purchase history
- Communications you send us through our contact form or by email
- Preferences you share with us, such as flavor preferences or dietary notes
Your payment card information is collected and processed directly by Shopify Payments and is not stored on our servers.
Information Collected Automatically
When you visit our Site, we automatically collect certain technical information, including:
- IP address, browser type and version, and operating system
- Pages you visit, time spent on pages, and links you click
- Referring URLs (the page you came from before landing on our Site)
- Device information, including hardware model
Cookies and Similar Technologies
Our Site uses cookies and similar tracking technologies to operate the store, analyze traffic, and support marketing. Our Site is hosted on Shopify, which sets its own cookies to support core store functionality such as your shopping cart and checkout. We may also use analytics and advertising cookies.
You can control cookies through your browser settings. If you disable certain cookies, some features of the Site, including checkout, may not work correctly.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including sending order confirmations and shipping updates
- To communicate with you about your account, orders, or preorder status
- To send you marketing emails about new products, promotions, and brand updates, if you have opted in
- To improve our website, products, and overall customer experience
- To detect, prevent, and investigate fraud or unauthorized activity
- To comply with applicable legal obligations and enforce our Terms of Service
3. Sharing Your Information
We share your personal information only with the following categories of third parties:
Service Providers
- Shopify: Our e-commerce platform and payment processor.
- Redo: Our email marketing platform, used to send you newsletters, product announcements, and promotional emails.
- Shipping carriers: We share your name and shipping address with carriers such as USPS, UPS, FedEx, DHL, and others to deliver your orders.
- Other vendors who support our operations, such as analytics providers, fraud detection services, and customer support tools.
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
Legal Requirements
We may disclose your information if we are required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Pon Pon LLC, our customers, or others.
Business Transfers
If Pon Pon LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
4. Email Marketing
If you sign up for our email list, we will send you product updates, promotional offers, and brand news. We use Redo to manage our email marketing. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email. After unsubscribing, you may still receive transactional emails related to any active or pending orders.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy. Order records are typically retained for seven years to comply with tax and accounting obligations. Marketing data is retained until you unsubscribe or request deletion. If you request deletion of your personal data, we will delete or anonymize your information unless we are required by law to retain it.
6. Your Privacy Rights
California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, disclose, and share
- The right to request deletion of your personal information, subject to certain exceptions
- The right to opt out of the sale of your personal information. Note: we do not sell personal information.
- The right to non-discrimination for exercising your privacy rights
To exercise your rights, please contact us at privacy@ponponsnacks.com. We may need to verify your identity before processing your request. We will respond within 45 days.
EEA, UK, and Swiss Residents (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR) and applicable local laws:
- Right to access the personal data we hold about you
- Right to correct inaccurate or incomplete data
- Right to erasure (the "right to be forgotten"), subject to certain exceptions
- Right to restrict our processing of your data
- Right to data portability
- Right to object to processing based on our legitimate interests
- Right to withdraw consent at any time, where processing is based on consent
Legal bases for processing: We process your data on the following legal bases: (a) contract performance, when processing is necessary to fulfill your order or respond to your inquiry; (b) consent, for marketing communications; and (c) legitimate interests, for fraud prevention, site security, and improving our services.
International data transfers: We transfer personal data from the EEA, UK, and Switzerland to the United States. We rely on Standard Contractual Clauses or other lawful transfer mechanisms approved under applicable law.
To exercise your rights or lodge a complaint, contact us at privacy@ponponsnacks.com. You also have the right to lodge a complaint with your local supervisory authority.
7. Children's Privacy
Our Site and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at privacy@ponponsnacks.com.
8. Third-Party Links
Our Site may contain links to third-party websites, social media platforms, or other services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our Site is hosted on Shopify, which maintains PCI-compliant infrastructure for payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes, we may notify you by email. Your continued use of our Site after the updated policy is posted constitutes your acceptance of those changes.
11. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Pon Pon LLC (dba Pon Pon Snacks)
Email: privacy@ponponsnacks.com